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Terms & Conditions

Ludwig Seibel e.U.


Mollardgasse 26/3, 1060 Vienna
Phone: +43 1 5232180
Email: merz@ludwig-seibel.com




1. Scope


These Terms and Conditions (AGB) apply to all orders placed through our online shop. Our range includes shoe care products, shoe trees, shoe horns, and accessories from our partners MERZ, PEDOR, SAPHIR, MEDAIL D'OR, TARRAGO, and VIBRAM.


2. Contractual Partner


The purchase contract is concluded with Ludwig Seibel e.U., Mollardgasse 26/3, 1060 Vienna, Austria. The authorized representative is Antonia Samiotaki.


3. Conclusion of Contract


The contract is concluded when purchasing goods through our online shop. By placing an order, you submit a binding offer to conclude a purchase contract. The contract is concluded when we accept your order with an order confirmation via email.


4. Prices and Payment Conditions


Prices in our online shop are displayed in both net and gross amounts. Net prices apply exclusively to corporate customers. Accepted payment methods are cash on pickup, credit card, and PayPal.


5. Delivery Conditions


Delivery times and costs depend on the distance and weight of the package. Within Austria, delivery typically takes 2-4 working days. Detailed shipping costs are displayed during the order process.


6. Retention of Title


The goods remain our property until full payment is received.


7. Right of Withdrawal


You have the right to withdraw from the contract within the statutory period, provided that the goods are unopened and unused. Details regarding the right of withdrawal can be found in our Withdrawal Policy.


8. Warranty and Liability


Statutory warranty and liability regulations apply.


9. Data Privacy


Our privacy policy can be viewed on our website.


10. Final Provisions


We reserve the right to amend these Terms and Conditions. Changes will be published on our website. The place of jurisdiction is Vienna, Austria.